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JOB OPENINGS

 
Job Title
Customer Care Specialist Prior Authorization Category:Non-IT
 
Job Code
9147A_AK_CSR_P
 
Required Skills
Excellent customer service
Data entry
call center
 
Preferred Skills
Healthcare or medical or medicare expeience
 
Domain
Government, Healthcare
 
Location
Anchorage, Alaska, US
 
Area Code
99508
 
Posted On
1/5/2014
 
Pay rate
DOE
 
Duration
6 Month(s)
 

DESCRIPTION

 
•Uses a web based system to handle online, telephone and written correspondences for the Prior Authorization Department.
• Responds to telephone inquiries, emails and written correspondence using standard scripting, procedures and letters
• Data Entry of written and communicated inquires into the online system
• Gathers information, researches/resolves inquiries and logs customer calls and correspondence
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Effectively resolves assignments within specified timelines with attention to quality and detail
• Assists in the Prior Authorization Call Center Department to provide adequate phone coverage
• Focus on providing excellent customer service in all aspects of contact with providers, recipients and clients
• Follows all HIPAA and Security standards set forth by the company
Category:Non-IT
 

REQUIREMENTS

 
Experience
2 - 6 years

Not Ready to Apply?

CONTACT DETAILS

 
Recruiter
Mohamedirfan Khan
 
Phone
9737747816
 
 
URL
www.collabera.com