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JOB OPENINGS

 
Job Title
Customer Care Specialist Prior Authorization
 
Job Code
9147A_AK_CSR_P
 
Required Skills
Excellent customer service
Data entry
call center
 
Preferred Skills
Healthcare or medical or medicare expeience
 
Domain
Government, Healthcare
 
Location
Anchorage, Alaska, US
 
Area Code
99508
 
Pay rate
DOE
 
Duration
6 Month(s)
 

DESCRIPTION

 
•Uses a web based system to handle online, telephone and written correspondences for the Prior Authorization Department.
• Responds to telephone inquiries, emails and written correspondence using standard scripting, procedures and letters
• Data Entry of written and communicated inquires into the online system
• Gathers information, researches/resolves inquiries and logs customer calls and correspondence
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Effectively resolves assignments within specified timelines with attention to quality and detail
• Assists in the Prior Authorization Call Center Department to provide adequate phone coverage
• Focus on providing excellent customer service in all aspects of contact with providers, recipients and clients
• Follows all HIPAA and Security standards set forth by the company
 

REQUIREMENTS

 
Experience
2 - 6 years

Not Ready to Apply?

CONTACT DETAILS

 
Recruiter
Mohamedirfan Khan
 
Phone
9737747816
 
 
URL
www.collabera.com