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Current Openings

   
  

JOB OPENINGS

  Job Title :

Customer Care Specialist Prior Authorization

  Job Code : 9147A_AK_CSR_P
  Required Skills : Excellent customer service
Data entry
call center
  Preferred Skills : Healthcare or medical or medicare expeience
  Domain : Government, Healthcare
  Location : Anchorage, Alaska, US
  Area Code : 99508
  Pay rate : DOE
  Duration : 6 Month(s)
  

DESCRIPTION

•Uses a web based system to handle online, telephone and written correspondences for the Prior Authorization Department.
• Responds to telephone inquiries, emails and written correspondence using standard scripting, procedures and letters
• Data Entry of written and communicated inquires into the online system
• Gathers information, researches/resolves inquiries and logs customer calls and correspondence
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Effectively resolves assignments within specified timelines with attention to quality and detail
• Assists in the Prior Authorization Call Center Department to provide adequate phone coverage
• Focus on providing excellent customer service in all aspects of contact with providers, recipients and clients
• Follows all HIPAA and Security standards set forth by the company
  

REQUIREMENTS

  Experience : 2 - 6 years
  

CONTACT DETAILS

  Recruiter : Mohamedirfan Khan
  Phone : 9737747816
  Email-ID : mohamedirfan.khan@collabera.com;
  URL : www.collabera.com
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